1. Omnicomm Online username

2. Terminal name and ID

3. Sensor name and ID

4. Terminal's version of the built-in FW

5. Sensor's version of the built-in FW

6. Software versions of the products for which the problem occurs

7. The downloaded report and its name

8. The exact date and time when the problem arose

9. Time zone

10. Problem description: discrepancy between the expected result and the actual result (expected/actual results)

11. Client's browser and OS versions

12. Photo of the equipment's installation location

13. Screenshot of the report highlighting the problem section